Gener8ted Art Refund & Returns Policy

 

Last updated:15 June 2025

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1. About This Policy

 

 

This Refund & Returns Policy applies to all purchases made through the Gener8ted Art website and platform.

 

This policy should be read together with our Terms & Conditions, Shipping Policy, and other legal notices available on the Site.

 

Gener8ted Art Ltd

Company No. 15936670

Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Contact: legal@gener8ted.art

 

 

 

2. Print-on-Demand Products – All Sales Final

 

 

All products sold by Gener8ted Art are made to order using print-on-demand manufacturing.

 

As a result:

 

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

 

This policy applies to all products, including but not limited to:

 

• Wall art (canvas prints, posters, framed prints)

• Apparel (t-shirts, hoodies, sweatshirts)

• Homeware and accessories (mousepads, desk mats, and similar items)

 

 

Each item is produced specifically for the customer and cannot be restocked or resold.

 

 

 

3. Non-Returnable Situations

 

 

Refunds, returns or exchanges will not be offered for the following reasons:

 

• Incorrect size, variant or product selected at checkout

• Change of mind after purchase

• Colour or appearance differences due to screen or device settings

• Minor variations inherent to print-on-demand production

• Delivery delays outside our control

• Incorrect shipping details provided by the customer

 

 

Customers are responsible for reviewing product details, sizing information and shipping addresses carefully before completing checkout.

 

 

 

4. Damaged, Defective or Incorrect Items

 

 

If your order arrives damaged, defective, or incorrect, you must notify us within 72 hours of delivery.

 

To submit a claim, please email legal@gener8ted.art with:

 

• Your full name and order number

• Clear photographs showing the issue (including packaging, where relevant)

• A brief description of the problem

 

 

Claims submitted after 72 hours may not be accepted.

 

 

 

5. Resolution of Valid Claims

 

 

If we verify that a product is damaged, defective or incorrect due to an error in production or fulfilment, we may, at our discretion:

 

• Issue a replacement product, or

• Provide store credit for a future purchase

 

 

Cash refunds are not guaranteed and will only be issued where required by law.

 

 

 

6. Lost or Undelivered Orders

 

 

If an order is confirmed as lost in transit by the shipping carrier, we will review the situation and may offer a replacement or store credit.

 

Delivery delays or carrier disruptions alone do not constitute loss.

 

 

 

7. Cancellations

 

 

Orders cannot be cancelled once placed.

 

Production typically begins shortly after checkout, and cancellation requests cannot be accommodated once an order has entered the production process.

 

 

 

8. Statutory Consumer Rights

 

 

Nothing in this policy is intended to exclude or limit any statutory rights you may have under applicable consumer protection laws.

 

Where mandatory consumer rights apply, those rights will prevail over this policy.

 

 

 

9. Contact

If you have questions regarding this Refund & Returns Policy, please contact:

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📧 legal@gener8ted.art